ENQUIRIES
Should you wish to visit to see the facilities South Crest offers or require further information, please telephone the Care Manager on 01527 550720

DECOR & FURNITURE
The home is decorated in warm colours & we encourage residents or relatives’ suggestions in matters of redecoration.

We encourage residents to bring their own personal belongings e.g.. pictures, ornaments, favourite chair etc. but additional insurance may be necessary as the value of thesepersonal items may not come within our general insurance scheme.
 

PRIVACY
We aim to provide privacy for our residents. All our staff are aware of and uphold the need for confidentiality. Care is given utilising a sensitive approach. Doors and curtains are closed when necessary to provide privacy. The doors of the residents’ rooms are knocked prior to entry.

Lockable doors and drawers may be provided if requested. Toilets and bathrooms are spacious and all have lockable doors. We aim to provide a homely, safe environment for all our residents.

VISITING
An open-visiting policy is promoted. Relatives and friends are encouraged to take part in social events or join the resident for a meal. Resident and relatives meetings allows for extra opportunities for views and opinions to be expressed. Family and friends are made welcome at all times and are invited to enjoy the house and gardens. It is our endeavour to make you feel happy, secure and respected in our care. We would welcome you to visit the home.

CATERING - MEALS
We aim to ensure an adequate nutritional diet, which is tolerable to the individual preference of the resident. All our meals are prepared in house by trained staff, adhering to food hygiene requirements of the department of environmental health. Residents are given a choice of meal,which is reviewed regularly by the head chef and matron to ensure a high nutritional content and seasonal variation. Special diets, such as diabetic diet, soft diet, high protein diet, etc is provided to high standards. Residents and relatives are invited to make requests for their favourite meals.

BATH
Special Apollo Hydro Therapy (Jacuzzi) and Electric Assisted bath has been installed for added comfort.

VISITING SPECIALIST SERVICES AVAILABLE
Our visiting hairdresser provides the opportunity for all residents to have their hair styled to their individual requirements. All residents have the right of personal choice in all matters.

Residents have private access to a telephone.

Residents may have access to their own records and complaints complying with the Data Protection Act 1984. There are a few beds allocated for short term stay and holiday care. Minimum period is one week, unless by special arrangements. Terms and fees are available on request.